Prospect Delivers Frequently Asked Questions - Network Prospect

Prospect Delivers Frequently Asked Questions

Will businesses based outside of Prospect be able to accept ‘Prospect Delivers’ vouchers?
No, the vouchers will clearly be marked that only businesses located within City of Prospect will be reimbursed.

Will these vouchers be valid for individual pickup food?
No, vouchers are only valid for food delivery, and where zero contact delivery is offered to minimise the risk of COVID-19 transmission, not take away orders.

Will we have a list of business that will accept the voucher?
Yes, as we will be doing multiple printing runs of these vouchers, we will add more accepting businesses to vouchers. Additionally, City of Prospect staff are ready to contact our businesses, immediately to preregister businesses and include them on the vouchers and online on both City of Prospect and Network Prospect.

Will businesses need to pre-register to use the vouchers?
Yes. If they don’t meet the terms and conditions as laid out on the voucher and website, we will not reimburse them. We will however if businesses register they will get their name listed on the voucher and website.

How long will the vouchers be valid for?
The vouchers will have very short expiration dates to encourage cash flow into businesses and allow City of Prospect to monitor the ongoing spend to inform how long the program can run.

Will vouchers be valid through online platforms such as UberEATS or Menulog?
No, due to the practicalities of these online platforms requiring credit card payment, and the large commission taken for delivery, these vouchers will not be able to be used other than as a cash substitute.

How will we ensure that the deliveries don’t spread COVID-19?
Business will be required to practice zero contact deliver, use gloves, and sanitiser. Additionally, on registration, resources will be shared with businesses such as information regarding St Johns Workplace Infection Control training and similar resources.

Will residents be able to purchase alcohol using Prospect Delivers Vouchers?
City of Prospect will not reimburse the purchase of alcohol.

Will residents be able to use more than one voucher at a time?
Yes.

What will happen for a resident underspends their voucher – for example the total comes to $17.00?
The spirit of this program is to assist local businesses to continue to operate and to support local employment.
The program is designed to temporarily supplement the existing income, and assist the cash flow, of participating local businesses. However, by the time GST and delivery costs are considered, an individual voucher does not necessarily provide an overly generous margin. Realistically, there will be ‘over and unders’ in terms of margins across the program and Council views this on a program basis rather than voucher by voucher. In addition, the key to the administration of this program is simplicity and certainty. Council does not have the resources to audit each voucher to redeem a few dollars.
Participating businesses will be encouraged to provide meal packages that meet the voucher value but our vulnerable citizens are free to spend a voucher as they see fit. For all of those reasons, participating businesses will be reimbursed in full on each occasion of the use of a voucher.

What happens when the residents order comes to more than $25 (per voucher) – for example $30.00 and the resident has one voucher?
The residents will be required to pay $5 over the phone via credit card, but they will not be able to do face to face cash exchange.

Are supermarkets or similar food markets selling either fresh or prepared food eligible for this program?
No. Restaurants and Cafes only.

What Terms and Conditions will appear on the voucher and webform?
To be eligible for reimbursement up to $25 per voucher from the City of Prospect, the food delivery business must:

1. Be located strictly within the City of Prospect.
2. Practice safe zero contact delivery.
3. Be a restaurant, café or take away food business, not a supermarket or similar.
4. Be able take orders directly over the ‘phone – not through a third party app such as UberEats or MenuLog.
5. Be in good financial standing with City of Prospect.
6. Have an ABN.
7. Attach a copy of a tax receipt to the voucher.
8. Provide the details of the business.
9. Post the voucher and receipt to City of Prospect.

What Messaging will appear on the voucher?
How to use – Residents
1. Call your favourite City of Prospect based restaurant.
2. Ask them if they will take a phone order and deliver to your home.
3. Ask them if they will accept a Prospect Delivers Voucher.
4. Ask them if they have ‘Prospect Delivers’ meal package options or if you will need to choose from their normal menu (some businesses will offer both options).
5. Choose one of the meal packages designed for the voucher or place your order for up to $25 from their menu (if your order is more than $25 you must pay the difference over the ‘phone by credit card).
6. Tell them where you will leave your voucher (under your door mat, in your letterbox etc) for them to collect when they drop off your food.
7. Maintain social distancing and stay safe when the delivery arrives.